Serving North Queensland since 1987

Service standards

Our motto is “Friendly service from professionals who care” and we take pride in our work.  We also value you as a client, and hope that you receive the standard of service that we would like to receive ourselves.

Compliments:  If you are very happy with the service we have provided, and you wish to pass on your thanks, to a staff member for a job well done, let us know.  We love to know that we are meeting the expectations of our clients

Complaints:  If you are dissatisfied with the service that you have received, or have any other complaint, we want to know, so that we can rectify your problem, and also ensure no other client experiences similar problems.

Compliments or complaints may be either verbal or written and should be directed in the first instance to:

                       Terry Hayton Office Manager

Phone              (07) 4038 1122
Fax                  (07) 4038 1082
Address           P O Box 252 Smithfield  Qld 4878
Email               cyasf@ozemail.com.au

Your complaint will be treated with empathy and professionalism at all times.  You will be kept informed of the results of our investigations and remedial action undertaken.  If you are still dissatisfied, Terry will inform you of further options available to you.

Gold Cliffs Pty Ltd as trustee for RNR Family Trust ABN 23 711 438 793

Liability limited by a Scheme approved under Professional Standards Legislation